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ABC Qualification Courses
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| Diploma in Business Practices | |
| Content: | The Qualifications Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards {which is a leading UK awarding body) and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework. Study Options The suite of qualifications is based on 22 units and students may elect to study ANY ONE unit in order to gain an AWARD IN BUSINESS PRACTICES. In addition students may choose combinations of units to obtain a range of Certificates and a Diploma in Business Practices. Subjects covered include: Management Sales & Marketing Finance Customer Services Human Resources Human Relations Personal Development Business Start-up Student Profile The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students can be any age and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. Course Materials Each module is supported by comprehensive study materials designed to provide students with everything required to complete their course of study. Study folders are presented in A4 ring-binder format and include study guide, core unit, elected unit(s) and student assignments. Course structure The Business Practices suite of qualifications provides 22 units each covering a business topic. Students may elect to study individual units or a series, and on completion will be eligible for a Diploma, Certificate or Award in Business Practices. Each student also completes a short core unit designed to promote the application of learning to a business situation. A full list of the qualification options is given below. Course Delivery Students may study by home or work-based learning and can start their studies at any time. Once registered, students receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. There are no externally set assessments or examinations. |
| Price: | US$ 940 |
| Award: | ABC (U.K) |
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| Certificate in Business Practices (Management) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs.The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 1 Principles and Practice of Managing Unit Content · The role of a manager and the nature of what managers do · A range of behavioural concepts including authority and responsibility, delegation, planning, leadership and motivation, objective setting, decision making, budgeting, productivity and monitoring, reviewing progress and developing staff · A range of financial concepts including cash flow, budgeting, profit and loss, balance sheets Unit 2 Principles and Practice of Employing People Unit Content · Employment law and in particular equal opportunities, health and safety, equal pay and dismissal · Written statements, expressed and implied terms of contract · Sources of good practice advice including DTI, IPD and ACAS · Methods of compliance in recruitment, selection, employment, pay and dismissal· The nature of grievance and disciplinary processes Unit 3 Reviewing Staff Performance Unit Content · Business benefits of ensuring performance criteria are set and monitored · The legal framework within which performance can be assessed · The nature of employment contracts · Good practice (as advocated by ACAS) in relation to target setting and performance appraisal · Recommended procedures for dealing with disciplinary issues · Permissible criteria for terminating employment or selecting for redundancy · The role of Trade Unions, ACAS and Industrial Tribunals in resolving employment conflicts Unit 4 Complying with Business Law and Regulation Unit Content · General legal and regulatory provisions and the obligations these place on businesses · Business / company registration and statutory reporting requirements · General and sector specific health and safety obligations · Employment law including contracts, equality, pay and discipline · Consumer rights · Where to obtain help and advice on regulatory matters including DTI, ACAS, IPD, CBI, HSE, Trading Standards and Environmental Health · Enforcement measures and the consequences of non-compliance Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning · Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
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| Certificate in Business Practices (Development) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 5 Principles of Coaching Staff Unit Content · What is meant by coaching, mentoring and feedback · In what circumstances coaching can help · Setting SMART objectives · Providing feedback in a sensitive constructive manner · Judging when to intervene · Common problems encountered in coaching and mentoring Unit 6 Delegation Responsibility and Authority Unit Content · What is delegation (and what it is not) · Responsibility and authority – what this means for delegation · Deciding what to delegate · Developing clear guidelines for delegation · The need for clear communication · Agreeing outcomes and reporting requirements · Monitoring without interfering · Reviewing and evaluating delegation Unit 7 Influencing people at Work Unit Content · The role of influencing in relation to staff, colleagues, customers suppliers and stakeholders · The purpose of influence – win:win or win:lose · The difference between influencing and exercising authority · Leadership styles and their relevance to influencing · The use of language, body language and tone in influencing · The balance between authority, persuasion and motivation Unit 8 Problem Solving at Work Unit Content · Defining the problem – knowing the root cause · Gathering information – about the problem and solutions · Developing alternatives – considering all available options · Evaluating alternatives – listing the pros and cons of each solution · Implementing a solution – planning for success · Monitoring – how to monitor progress · Reviewing and evaluation – the need for learning from experience Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning · Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
| Certificate in Business Practices (Finance) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 9 Recording Financial Transactions Unit Content · Common methods of book-keeping in use · Sales and Purchase day book records · Cash book analysis · Analysis methods for forecasting cash flow, profit/loss, outstanding debt and bank reconciliation · VAT calculation methods and reporting requirements · Basic audit requirements · Credit checking and credit control · Bad debt recovery methods through the courts Unit 10 Measuring & Reporting Financial Performance Unit Content · Cash flow forecasting methods and uses · Sales and profit forecast compilation · Data collection for key reports on utilisation of labour, production machines and stock · Proprietary manual book-keeping systems · Computerised book-keeping systems · Cost plus and going-rate costing and pricing models · Break-even analysis Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning · Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
| Certificate in Business Practices (Sales & Marketing) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 11 Marketing & Promoting a Business Unit Content · Describe the benefit of market research in relation to finding and retaining customers · Identify sources of primary and secondary market research data · Design a market research questionnaire · Compose a customer profile · Describe the most appropriate marketing media for a given product or service · Design an advert to comply with specified market criteria · Compose a press release · Identify the key elements of a marketing plan Unit 12 Developing Sales Skills Unit Content · The three stage approach to selling · The influence of attitude, behaviour and product/customer knowledge on the sales process · The use of body language, listening skills and questioning skills · Objections and how to handle them · Telephone selling and how to reach the decision maker and book appointments · Handling customers face to face · The value of customer and product knowledge · Building rapport and relationships · Organising, planning, target setting and monitoring· Self-motivation and self development Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning · Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
| Certificate in Business Practices (Customer Services) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 13 Customer Care in Practice Unit Content · The selling process and the role of customer care in purchase decisions · The business consequences of inadequate customer care · Common reasons why care fails to happen· Planning and introducing customer care programmes · Demonstrating care for customers through dress, attitude, behaviour, body language, telephone behaviour, written communication and overall business presentation · Target setting and monitoring performance · Using complaints to demonstrate customer care · Methods of dealing with “awkward” customers Unit 14 Customer Service Excellence Unit Content · Define customer service excellence and list five imperatives why service excellence is important · Describe what are customer needs and wants, and how these reflect on the need for excellence · Research customer requirements · Plan service excellence through benchmarking, setting standards and quality control · Describe how to implement a service excellence plan · List ways of monitoring service excellence · Describe the benefits maintaining and improving service excellence programmes Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning · Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
| Certificate in Business Practices (Human Resources) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 15 Personnel Administration Practice Unit Content - Comparing and choosing manual and computerised record keeping systems - Data Protection requirements and ethical considerations of personal data - Choices of media for storing and communicating personal data - The key stages in the recruitment process - job analysis, person specification, selection criteria, advertising, shortlisting - Fair methods of interviewing, selection and employment of staff - Arranging an induction programme for new staff - Identifying and selecting self-development needs and solutions - Time management principles - Continuing professional development and its role in the workplace - Employee relations and its role in motivating and retaining staff - Selecting appropriate workplace communication methods - The benefits and practices of appraising performance - Handling grievance and disciplinary issues - Employee involvement and participation in the workplace - The legislative framework of employment - Civil law in employment matters - Employee protection rights - Trade unions and their role in redundancy Unit 16 Training & Development Practice Unit Content - The role of training in a business and the benefits it brings - Definitions of training and development - The training cycle ďż˝ needs analysis, planning, implementation and evaluation - Organisational, technological, external and personal training and development drivers - Identifying training needs, skills analyses and development planning - Learning styles and their effect on planning learning - The transfer of learning - Selecting training and development methods - Planning training activities - the training plan - Presentations and face to face training - Using visual aids and learning aids - Evaluating training outcomes - Promoting the transfer of learning Core Unit 1 Reviewing and Improving Business Practices Unit Content - The importance of active, rather than passive learning - Prioritising actions through impact assessment techniques - Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones - Monitoring change including obtaining feedback, measuring impact, quality assurance - Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
| Certificate in Business Practices (Human Relations) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 17 Understanding Workplace Stress Unit Content · Understanding Stress – its causes and effects · Stress indicators and measuring stress · The Stress Response – reactions to stress and homeostasis · Symptoms of Stress – physiological, psychological and behavioural · Understanding the Coping Process · Schaffer’s coping model · Managing Stress – Skills and Techniques · Relaxation and Stress · Nutrition and Its Role in Managing Stress · Self-Concept and Self-Esteem · Goal Setting and Time Management Unit 18 Understanding Workplace Conflict Unit Content · Sources of conflict and people’s responses · The five conflict handling styles · Anger and how to deal with it · Active listening · Negotiating techniques · Establishment and Community group characteristics · Problem solving · Mediation – processes and attributes · Caucus meetings and their value · Crisis mediation and sources of power · Practising conflict management through role plays and joint problem solving Unit 19 Understanding Workplace Change Unit Content · The inevitability of change · Change drivers – technological, legislative, social, competition and growth · Organisational and individual reactions to change · Setting change objectives · Evolution or revolution –two approaches to implementing change · Planning for change – the importance of preparation · Consultation and communicating – with staff, customers, stakeholders · Planning resources for change · Project managing change processes, including GANTT charts · Transitional arrangements · Monitoring change and adapting the plan · Evaluating the effects of change Unit 20 Understanding Workplace Equality & Diversity Unit Content · What diversity is · Identity, stereotyping and prejudice · The case for valuing diversity including ethics and values, changes in society, people management, legislation and making full use of human resources · The Equality Strands of Gender, Race, Disability, Sexual orientation, Religion or Belief and Age · Discrimination · Direct discrimination · Less favourable treatment · Indirect discrimination · Victimisation · Harassment and bullying · Key Legislation including:- Sex Discrimination Act 1975 - Employment Act 2002 - Equal Pay Act 1970 - Sex Discrimination Burden of Proof Regulations 2003- Race Relations Act 1976 - Race Relations (Amendment) Regulations 2003 - Disability Discrimination Act 1995 - Disability Discrimination (Amendment) Regulations 2003- E- Employment Equality (Gender Reassignment) Regulations 2003- Employment Equality (Religion or Belief) Regulations 2003- Rehabilitation of Offenders Act 1974- Human Rights Act 1998- Fixed Term Employees (Prevention of Less Favourable treatment) Regulations 2002- Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2002 · Age Discrimination · Adopting and promoting good practice with customers, clients and colleagues · Sources of advice, information and useful addresses Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning· Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
| Certificate in Business Practices (Business Start-up) | |
| Aim: | Business Practices is a suite of qualifications designed to enable students to develop practical business skills selected from a range of units according to their learning needs. The qualifications are offered through ABC Awards and are approved by the Qualifications and Curriculum Authority for inclusion on the National Qualifications Framework from 1st October 2005. |
| Target Audience: | The qualifications are accredited at level 2 and provide learning opportunities for a wide range of students seeking to study business subjects. Students should be 16 years old and the delivery and assessment methods make them suitable for learners in education, in employment or seeking employment skills. |
| Content: | Unit 21 Planning a New Business venture Unit Content · Personal profiling & self-assessment · Assessing own skills and knowledge · Evaluating a business idea · Writing a business plan · Business structures, legal entities (e.g. self employed, limited company, partnership) · Business and trading name registration · Insurance requirements Unit 22 Financing a New Business Venture Unit Content · Financial planning & control · A personal survival budget · Start up budget · The meaning of profit · Direct and fixed costs· Break-even analysis · Costing & pricing · Sales forecasting and adjustments · Cash flow forecasting · Profit & loss forecasting · Capital requirements Unit 11 Marketing & Promoting a Business Unit Content · Describe the benefit of market research in relation to finding and retaining customers · Identify sources of primary and secondary market research data · Design a market research questionnaire · Compose a customer profile · Describe the most appropriate marketing media for a given product or service · Design an advert to comply with specified market criteria · Compose a press release · Identify the key elements of a marketing plan Core Unit 1 Reviewing and Improving Business Practices Unit Content · The importance of active, rather than passive learning · Prioritising actions through impact assessment techniques · Planning change and the importance of consultation, gaining commitment, pilot implementation, resource planning, setting timescales and milestones · Monitoring change including obtaining feedback, measuring impact, quality assurance · Planning future learning and development including sources of information and advice |
| Format: | Completion of the qualifications is based upon achievement of specified learning outcomes. Consequently students may study by home or work based learning and start their studies at any time. Once registered, student receive tutor support for a full one year if required. Assessment for each unit and qualification requires the production of a portfolio of work which demonstrates achievement of the learning outcomes. Tutors mark student work against specified learning outcomes. Students are presented with comprehensive case study details which can be used to demonstrate their learning if not currently in employment. |
| Price: | US$ 670 |
| Award: | ABC (U.K) |
| Download Details (PDF) | |
| Register - Top | |
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