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Business and Finance Courses
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| Certificate in Business Management | |
| Aim: | At the end of the course you will be able to:
· Define the manager’s role · Describe techniques for managing resources effectively · List the legal requirements of recruiting staff · Describe techniques for retaining and parting with staff · Monitor and review staff performance · Apply good practice in developing staff · Define equal opportunities legislation requirements · Apply good practice in disciplining staff · Understand techniques for managing time effectively · Use methods of dealing with stress and crises |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Business Management . No prior knowledge is required. |
| Content: | Module 1: Effective Management The manager’s role Managing yourself Managing information Managing finance Module 2: Employing People Recruiting staff Legal aspects of employment Keeping staff Parting with staff Module 3: Performance Management Performance Management Contracts of Employment Equal Opportunities Disciplinary Management Categorising Conduct Managing Assertiveness Module 4: Time Stress & Crisis Management Evaluating your situation Time balance techniques Stress Relaxation Crises Time management techniques |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
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| Certificate in Business Finance | |
| Aim: | The objectives of the course are to: - Define the need for keeping books - Describe common book-keeping methods - Understand credit control techniques and methods - Devise debt recovery procedures - Understand costing and pricing models and methods - Conduct break even analyses - Prepare a trading budget - Manage cash and cashflow - Compose basic financial reports |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Business Finance. No prior knowledge is required. |
| Content: | Module 1: book-keeping Why keep books? Book-keeping methods Introduction to VAT The analysed cash book Sales and purchase day books Reconciling the bank account Double entry book-keeping Single entry systems Module 2: Credit Control Cracking the credit problem Is my customer credit worthy? Credit control routines Debt recovery through the courts Statutory demands, insolvency and bankruptcy VAT and tax relief for bad debts Module 3: Costing & Pricing Pricing a product Costing a product Pricing a service Break even analysis Contribution theory Absorption costing Module 4: Management Accounting Budgets Cashflow Managing cash The trading budget The profit & loss account Management reports Manual accounting records Computerised accounting records Breakeven analysis |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
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| Certificate in Business Marketing | |
| Aim: | The objectives of the course are to: · Conduct market research · Define customers needs, wants and desires · Carry out a SWOT analysis · Prepare a marketing plan · Describe a range of marketing methods · Evaluate the benefits of using different marketing media · Compose purposeful advertising copy · Understand how to use press releases, promotions and public relations · Define the selling process · Devise a telephone sales campaign · List the benefits of keeping advertising records |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Business Marketing. No prior knowledge is required. |
| Content: | Module 1: Marketing Your Business Why do market research Who will be your typical customer What will they want Why will customers buy from you How to do market research successfully SWOT analyses Your marketing plan Module 2: Advertising & Promotion Planning – position & strategy Advertising a business Promoting a business Module 3: Personal Selling Skills What is selling Building blocks leading to a sale Handling incoming calls Making appointments by phone Reaching the decision maker The sales presentation Telephone selling Handling objections Keeping recordsHow to motivate yourself |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Customer Relations | |
| Aim: | The objectives of the course are to: · Understand the need for customer care skills · Identify strengths and weaknesses in your firms care approach · Plan a caring approach · Develop personal customer care skills – face to face · Develop personal customer care skills – on the phone · Understand how to deal effectively with anger, aggression and complaints · Define the role of receptionist · Describe good practice in receiving visitors and guests · List the administrative function assigned to reception · Understand the importance of security and personal safety |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required. |
| Content: | Module 1: Customer Care Why your firm needs customer care Why you need to do something about it Your plan of campaign Customer care skills Handling complaints Module 2: Customer Care on the Telephone Telephones – problems and opportunities Telephone skills Telephone Reception Skills Dos and Don’ts on the telephone Handling problems and objections Controlling anger Dealing with criticism Communicating on the telephone Handling complaints Module 3: Reception Skills The role of the receptionist Being a ambassador Receiving visitors & guests Administration in reception Telephone Skills |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Business Planning | |
| Aim: | The objectives of the course are to: · Describe & evaluate your business idea · Carry out market research into your idea · Market your product or service · Compile the financial information required to run a business · Produce a business plan · Identify sources of funding · Instigate relevant business controls |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Business Planning. No prior knowledge is required. |
| Content: | Module 1: Planning to succeed Personal profiling & self-assessment Evaluating your business idea Writing a business plan Business structures Basic accounting requirements Module 2: Market Research Types of Research Survey methods Questionnaires Secondary research Market research analysis Module 3: Effective Marketing The marketing cycle Marketing plans The cost per sale formula Target customers Business generation The Marketing mix Product life cycles Module 4: Finance Financial planning & control A personal survival budget Start up budget The meaning of profit Direct and fixed costs Break even analysis Costing & pricing Sales forecasting and adjustments Cash flow forecasting Profit & loss forecasting Capital requirements |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Business Technology | |
| Aim: | The objectives of the course are to: · Define what business tasks a personal computer can perform · Describe the benefits of a variety of computer applications · Draw up a specification for hardware, software and peripherals · Compose a business case for the use of IT in business · Understand the importance of data security · Draw up a housekeeping schedule for managing data and files · Evaluate the benefits of using spreadsheets and accounting packages · Determine a reporting structure for computerised accounts |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of technology in business. No prior knowledge is required. |
| Content: | Module A: using Information Technology · What does a Personal Computer do? · Deciding what a computer can do for your business · Common tasks performed by business software Word-processing Databases Spreadsheets Internet Electronic Mail Task and schedule Monitoring Graphics · Specifying and choosing a PC · Choosing peripherals Printers Scanners Digital cameras Modems · Choosing software · The business case for a PC · Data security and housekeeping Module B: Accounting with Computers · Benefits of computerised accounts · Getting started · How good are your accounts? · More about accounting · Using spreadsheets · Accounting packages · Problems and pitfalls · Housekeeping & hygiene |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Executive Office Skills | |
| Aim: | At the end of the course students will be able to: · Introduce the benefits of good customer care · Explore ways of handling complaints and difficult customers · Demonstrate customer care in face to face and written forms of contact · Raise awareness of good practice in personnel administration · Explore the techniques of recruitment and interviewing · Demonstrate the need for staff record keeping · Explain data protection legislation · Develop project management techniques · Introduce team selection techniques · Develop an understanding of body language · Develop listening skills · Demonstrate letter writing skills · Practice good telephone communication skills · Explain the training cycle · Demonstrate training methods and techniques |
| Target Audience: | This programme is designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. |
| Content: | Module A – Customer Services · Face to face contact · Dealing with awkward customers · Where are you? · Dealing with complaints · Complaints policy · Do’s and don’ts of complaint handling · Is the customer always right? · Dangerous contact · Person to person contact Module B – Personnel Administration · The work cycle · Recruiting · Shortlisting · Checklist on interview · Contract of employment · Personnel files · Data protection · Job descriptions · Health and safety · Staff security Module C – Project Management · Defining a project · Work structures · Choosing your team · Resourcing the information · Who does what · Gantt charts Module D – Communications · Body language · Appearances can be deceptive · Emphasis on words · Listening skills · Letter writing · Using the telephone · Getting the message Module E – Training Administration · The training cycle · Who benefits from training · Planning training · Training methods · Training environment · Equipment · Visual aids · Evaluation |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by telephone, mail and email. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Business Skills | |
| Aim: | The course is designed to provide essential business skills to enable smaller businesses to become more effective and efficient. By choosing any five tiles from the series candidates can set their own agenda according to their personal priorities. |
| Target Audience: | This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. People not currently in work but seeking employment will also find the programme of value, but will need to identify a host organisation on which to base their assessment. The programme is most suitable for people wishing to enhance their business skills and also for those seeking an introductory programme before studying for professional qualifications. |
| Content: | Choose five modules from the 23 titles listed: · Marketing · General Management · Finance MARKETING 01 Marketing Your Business Set your objectives… create your plan…. achieve it through better marketing skills 02 Advertising and Promotion How to get your message across to customers 03 Direct Marketing How to identify customers as individuals… understand their needs…and build a profitable relationship 04 Personal Selling Skills How to profit from improved face-to-face selling techniques 05 Customer Care How to gain a competitive edge by achieving long-term customer satisfaction 06 Customer Care on the Telephone How to manage telephone contacts successfully and efficiently 07 Reception Skills Creating the right impression when receiving guests and visitors ACCOUNTING AND FINANCE 08 Book-keeping First steps in financial record keeping for the smaller business 09 Annual Accounts and the Inland Revenue How your accounts are prepared. What they mean to you, your creditors and the Inland Revenue 10 Taxation A guide to personal and business taxation 11 Management Accounting How management accounts help your business survive and prosper 12 Credit Control How to manage credit and recover debt 13 Accounting with Computers A guide to how computers can help with accounting 14 Costing and Pricing How costing and pricing can help you to make better business decisions GENERAL MANAGEMENT 15 Effective Management How to plan, make decisions, lead and motivate 16 Employing People How to recruit, motivate and part with staff 17 Managing Performance How to promote good relations and improve performance with staff 18 Communicate for Profit How to get your message across via telephone, letters and personal contact 19 Time Stress and Crisis Management Coping with time, and dealing positively with stress and crisis 20 Negotiating Skills How to find solutions to problems which will be acceptable to all parties 21 Health and Safety at Work The law and good practice in ensuring a safe and healthy workplace 22 Using IT in Your Business Getting the most from Information Technology 23 Start Your Own Business Workbook Advice and guidance on planning and starting a new small business |
| Format: | The programme is offered by distance learning, enabling students to complete their studies at work or at home over a timescale which suits their other commitments. No formal attendance at college is required but tutor support is included.Each module carries separate accreditation, enabling students to gain recognition for their chosen module[s]Participants completing ANY FIVE course titles to form their programme of study will be eligible for a full Certificate in Business Skills. Each module will take about 20 hours to complete, including the assessment. Students may register whenever convenient and assignments can be submitted at any time. Students are assessed through an assignment based on their application of the knowledge to a real organisation. Consequently the assessment will be work based, under supervision. |
| Price: | US$ 450 |
| Award: | ASET |
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| IAB DIPLOMA IN SMALL BUSINESS FINANCIAL MANAGEMENT | |
| Aim: | To develop the candidate's knowledge and understanding of the basic records and financial controls required to run a successful small business. |
| Target Audience: | This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information which eliminates the need for current employment. The programme is most suitable for people wishing to enhance their business finance skills and also for those seeking an introductory programme before studying for professional qualifications. |
| Content: | 1. Basic Records - why records are necessary - cash transactions and the records needed - single and double column cash books - analysed cash books - pre-printed records ("Simplex", Twinlock") - petty cash and the advantages of the imprest system - bank reconciliation statements - concept of debit and credit - internal checking: invoices and statements 2. Value Added Tax - history of VAT - rates of VAT including zero rated and exempted goods - how VAT is calculated - input tax and output tax - registration and deregistration thresholds - annual accounting and cash accounting schemes - quarterly returns - treatment of discounts, bad debts and special schemes - penalties for failure to comply 3. Payroll including National Insurance - basic concepts of PAYE - tax tables and how to use them - tax codes and changes of code number - National Insurance contributions - P45 and P60 forms - end year procedures - SSP and SMP - methods of payment 4. Final Accounts and the Inland Revenue - Explanation of the profit and loss account - Explanation of a balance sheet - construction of simple accounts - interpreting accounts - the tax computation - allowable and non-allowable expenses - concept of capital allowances - the work of the accountant - assessment and payment of tax due 5. Pricing the Product - the costs of making, selling and delivering the product or service, distinguishing between fixed and variable costs, and direct and indirect costs - calculate a selling price using the following methods: standard cost pricing cost plus profit - break even analysis and marginal pricing 6. Credit Control - credit management systems and the use of credit and bank references - the effect on profitability of allowing discounts to induce prompt payments - the cost of giving credit and allowing extended credit - debt collection procedures and the use of the courts to enforce a debt. 7. Working capital management - the importance of working capital - controlling cash, stock, debtors and creditors - the financing of working capital and the cause and effects of overtrading - preparation of cash and profit budgets - knowledge and use of key ratios - the advantages and disadvantages of using short term borrowing - financing the purchase of assets and the use of medium and long term loans 8. Financial planning - the advantages of using a computer - a knowledge of the use of computers in business - word processing, databases and spreadsheets and their application to the small business - reference to accounting packages - the business plan - structure and financial information required - advantages of financial modelling - the 'what if' type of question - advantages of preparing a business plan for submission to lending institutions |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each module is followed by a written assignment based upon a case study, enabling you to practice your skills on the trading details of a typical small business. |
| Price: | US$ 750 |
| Award: | IAB |
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| Certificate in Personnel Skills | |
| Aim: | The objectives of the course are to: · Understand the importance of maintaining accurate personnel records · Identify the legal requirements of data protection and use of data · Locate sources of further information and keep abreast of legislation · Assist in conducting an effective recruitment and selection process · Contribute to an effective induction process · Appreciate the concept of self-development, and action planning · State the difference between disciplinary, capability and grievance procedures · Understand basic employment legislation including health & safety, equal opportunities and diversity |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of personnel skills. No prior knowledge is required. |
| Content: | Module 1: Records, Systems and IT · Initiating and maintaining accurate records · Manual and computerised systems · IT software and application in Personnel · Data Protection Act 1998 · Email and use of the Internet within Personnel Module 2: Recruitment and Selection · The importance of recruitment and selection · Overview - Recruitment process · Selection process and making an Offer · Induction · Evaluation Module 3: Personal Development · Introduction · Self-Development in the workplace · Negotiations, and influence · Time management · Continuing Professional Development Module 4: Employee Relations · Managing employee relations · Interviewing Skills · Grievances in the workplace · Disciplinary matters · Employee involvement Module 5: Legislation in Personnel · Employment Legislation · Civil Law · Employee protection rights · Trade Unions and redundancy · Other legislation |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Residential Home Management | |
| Aim: | The objectives of the course are to: · Describe basic concepts of resource management · Implement techniques for managing the environment effectively · Describe the qualities, responsibilities and duties of managers · Practice methods of planning · Show an awareness of organisation dynamics · Understand the concepts of authority, responsibility and delegation · Practice the skills of communicating, co-ordinating, motivating, leading and delegating · Introduce good practice in devising admissions and occupancy policies · Introduce standards setting in the home · Provide opportunities to promote a structured community life · Develop an awareness of the importance of balance in work and leisure · Understand the concepts of self-development · Adopt good practice for residential home management |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Residential Home Management. No prior knowledge is required. |
| Content: | The course is divided up into seven modules, as follows: Module 1: Introduction The ecology of managementThe external environment The internal environment Module 2: Duties and responsibilities of management Strategic and functional planning Forecasting Module 3: What is an organisation Authority and power Delegation Module 4: Communication Co-ordination Motivation Leadership Delegation Module 5: Developing admissions and occupancy policies Module 6: Setting and maintaining home standards Module 7: Home management and administration Community life in residential homes Work and leisure time activities |
| Format: | Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
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| Certificate in Effective Business Communicating | |
| Aim: | The objectives of the course are to: · Describe the essential elements of business communications · Adopt good practice with a variety of communication methods · Choose appropriate communication methods · Identify ways of improving personal communications skills |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Effective Business Communicating. No prior knowledge is required. |
| Content: | The course is divided up into six modules, as follows: Module 1: The Essentials of Communication The Importance of Good Communication Modes of Communication The Key Elements of Communication The Whole Message What Does the Recipient Expect? Module 2: Sending Informal Messages Memoranda ('Memos') Electronic Mail (Email) Text Messages Facsimiles or 'Faxes' Module 3: Sending Formal Messages Letters – The First Impression Letters – Greetings and Sign-Off The Details Letters – Writing Clearly Letters – Writing Accurately Formal Emails Reports and Proposals Reviewing Formal Letters and Reports Reports Module 4: Two-Way Communication The Telephone Using the Answer Phone Using the Mobile Phone Face-to-Face Meetings Module 5: Presentations Presentation Skills First Impressions Explaining Your Points Clearly Humour Inviting Discussion Ending the Presentation Module 6: Advertising Press Releases Newspaper Advertisements Web Sites |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Delivering Good Service | |
| Aim: | The objectives of the course are to: · Understand good service and why it is important · Define good service · Identify what customers want · Devise a plan for good service · Deliver a good service project · Monitor and assess the effectiveness of the plan · Maintain good service in your organisation |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Delivering Good Service. No prior knowledge is required. |
| Content: | The course is divided up into seven modules, as follows: Module 1: What is Good Service? Why Plan for Quality? Traditional Quality Systems Modern Quality Systems Module 2: Why is Good Service Important? Financial Necessity Legal Necessity Marketing Necessity Survival Necessity Stakeholder Necessity Module 3: What Do Customers Want Identification of Needs Revealed Requirements Expected Requirements Emotional Requirements Finding Out What Customers Want Market Research Module 4: How to Plan for Good Service Where Do You Fit In? Understanding the Situation Deciding on Standards Benchmarking Aims and Objectives Making a Plan for Any Size of Quality Project Module 5: How to Deliver Good Service Project Plan with Quality Milestones Quality Requirements and Objectives Organisation and Responsibilities Conventions and Standards Controlling Change Resources and Deliverables Supplier Control Quality Techniques Module 6: How to Monitor Good Service Quality Assurance Corrective Action Design Reviews Quality Audits and Reviews Testing and Reliability Training for Good Service Module 7: How to Maintain Good Service Quality Evaluation Improving Skills Improving Good Service |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
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| Certificate in Customer Service Excellence | |
| Aim: | The objectives of the course are to: · Understand excellent service and why it is important · Define service excellence · Identify what customers want · Devise a plan for service excellence · Deliver a service excellence project · Monitor and assess the effectiveness of the plan · Maintain service excellence in your organisation |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. No prior knowledge is required. |
| Content: | The course is divided up into seven modules, as follows: Module 1: What is Customer Service Excellence? Why Plan for Excellence? Traditional Quality Systems Modern Quality Systems Module 2: Why is Service Excellence Important? Financial Necessity Legal Necessity Marketing Necessity Survival Necessity Stakeholder Necessity Module 3: : What Do Customers Want? Identification of Needs Revealed Requirements Expected Requirements Emotional Requirements Finding Out What Customers Want Market Research Module 4: How to Plan for Service Excellence Where Do You Fit In? Understanding the Situation Deciding on Standards Benchmarking Aims and Objectives Making a Plan for Any Size of Quality Project Module 5: How to Deliver Service Excellence Project Plan with Quality Milestones Quality Requirements and Objectives Organisation and Responsibilities Conventions and Standards Controlling Change Resources and Deliverables Supplier Control Quality Techniques Module 6: How to Monitor Service Excellence Quality Assurance Corrective Action Design Reviews Quality Audits and Reviews Testing and Reliability Training for Service Excellence Module 7: How to Maintain Service Excellence Quality Evaluation Improving Skills Improving Service |
| Format: | The course is designed for study by distance learning at work or at home with workshops. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
| Download Details (PDF) | |
| Register - Top | |
| DIPLOMA IN CREDIT CONTROL & DEBT MANAGEMENT | |
| Aim: | The objectives of the course are to: • Describe methods of controlling credit • Investigate methods of credit checking • Examine the use of the courts and debt management agencies in recovering debt • Describe how to collect debt by letter and telephone |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations. |
| Content: | The course is divided up into three modules, as follows: Unit 1 – Credit Control Credit o Cutting down on credit o Bad debts o Sales discounts Is my customer credit worthy? o Credit application form o Trade references o Bankers references o Credit checks o Credit insurance Credit control routines o Terms and conditions of sale o Interest o Invoices o Aged debt analysis and debt turn Debt recovery through the courts o The Courts and their powers of collection o 3 track system – Full description in unit 2 Statutory demands, Insolvency and Bankruptcy o Statutory demands o Insolvency o Winding up petitions o Voluntary arrangements o Administration orders VAT and Tax relief for Bad debts o What VAT relief is available? o How to claim relief o Tax relief Unit 2 – Debt Management Agencies Credit checking agencies o An explanation of what credit checking agencies do o The information they hold o How to use their services. Factoring companies o A history of factoring, o an explanation of how their products work o The services they can offer. Specialist Legal Services o What services are on offer o How to use their services effectively The Courts o How and when it is appropriate to use the courts o Advice on applying for legal resolution o The 3 track system o Small Claims Track o Fast Track o Multi track o Costs verses Settlement – Is it worth it? Debt Collection Agents o Bailiffs o What are they? o What are the costs involved? o What are their collection powers? o Sheriffs o What are they? o What are the costs involved? o What are their collection powers? o Private Debt Collections agents o What are they? o What are the costs involved? o What are their collection powers? Unit 3 – Communication Telephone Communication o Telephone skills o Handling problems and objections o Dealing with difficult customers and controlling anger o How to gain commitment to pay Written Communication o When to choice written forms of communication o Email verses letters – When is each format appropriate? o Sample letters o Request for payment o Demand for payment o Legal demand for payment How to deal with customer responses o Common responses and excuses o How to reply to customer responses o How to gain commitment |
| Format: | Study Method The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Assessment Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 650 |
| Award: | ASET |
| Download Details (PDF) | |
| Register - Top | |
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