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Vocational Courses Courses
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| Certificate in Retail Operations | |
| Aim: | The objectives of the course are to:Provide a broad introduction to the sector and the range of skills required for people working in or planning to work in a retail environment. |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Retailing. No prior knowledge is required. |
| Content: | The course is divided up into nine modules, as follows: Module 1: Company Information: · Detailing Company Profile and Structure · Job Description and Profile · Curriculum Vitae · Course Attendance · Personal Development Plan · Company Aims and Objectives Module 2: Customer Service: · Understanding Customer expectations · Effective Customer Relations · How to prepare for Customers · You are the Company · Preparing Yourself · Meeting Customer needs · Types of Welcome · Product Knowledge and Care · Complaints · Good Customer Service Module 3: Checkout: · Looking at Customer Impressions · Entering and Scanning goods · Handling Cash, checking for Fraudulent Notes, Cheques and Debit/Credit Cards and Cashing up Module 4: Health & Safety: · Outlining details of the Health & Safety Laws · Employer and Employee responsibilities · Safe Lifting & Handling, Fire equipment · Accident Reporting · First Aid · Risk Assessments · Control of Substances · Safe use of Machinery · Bomb threats · Pest Control Module 5: Merchandising: · Understanding the planning and overall look of Displays, · Visual Merchandising · Space Allocation · Tools and Equipment · Stock selection · Stocking the Display · Housekeeping · Labelling and Pricing Module 6: Legislation: · Detailing Legislation and Consumer Law · Sale of Goods Act · Supply of Goods and Services Act · Tort (Interface with Goods) Act · Trade Descriptions Act · Consumer Protection Act · Shops Act Module 7: Security: · Looking at Crime prevention · Crime prevention equipment and use · Security of premises · Personal Security · Conflict resolution and diffusing non-violent situations · Physical attacks · Staff security and vigilance · Collecting evidence Module 8 Stock Control: · Understanding What is Stock · Receiving and unpacking Stock · Delivery Note · Stock reception area · Stock returns and claims · Stock Storage · Rotation and Control Module 9 Team Building: · Outlining Team Building and Communication skills · Communication Processes · Supportive approach to Teamwork · Resolving Team Conflict · Contingency Planning · Brainstorming · SMART Criteria · Devising a Policy |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 380 |
| Award: | ASET |
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| Certificate in Supervisory Development | |
| Aim: | The objectives of the course are to:Provide a development opportunity which teaches the broad concepts of supervision for people taking on, or planning to take on, a supervisory role in their work environment. |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Supervisory development. No prior knowledge is required. |
| Content: | The course is divided up into eight modules, as follows: Module 1: The Role of the Supervisor in the Management of Others Module 2: Effective Time Management Module 3: The Recruitment and Selection of Staff Module 4: Supervising the Section or Department Module 5: Effective Communication Module 6: Basic Finance for the Supervisor Module 7: Analysing Training Needs for Staff Module 8: Personal Development |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 380 |
| Award: | ASET |
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| Certificate in Safety Compliance | |
| Aim: | The objectives of the course are to:Gain an understanding of health and safety legislation and how to adopt good practice, for people working in any industry sector. |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of safety compliance. No prior knowledge is required. |
| Content: | The course is divided up into sixteen modules, as follows: Module 1: Introduction to Safety Compliance Module 2: Health & Safety at Work Act 1974 Module 3: Management of Health & Safety at Work Regs Module 4: Risk Assessment Module 5: Manual Handling Operations Regulations 1992 Module 6: Health and Safety Regulations 1992 Module 7: Provision and Use of Work Equipment Regulations Module 8: Personal Protective Equipment Regulations Module 9: Workplace (Health Safety and Welfare) Regulations Module 10: Fire Safety Module 11: First Aid. An introduction Module 12: Accident Reporting Module 13: Health & Safety Training Module 14: Lifting Operations and Lifting Regulations Module 15: Electricity at Work Module 16: Hazardous Substances |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 380 |
| Award: | ASET |
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| Certificate in Effective Customer Care | |
| Aim: | The objectives of the course are to:Develop customer care skills, forpeople working in a wide range of sectors and occupations. |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. |
| Content: | The course is divided up into eight modules, as follows: Module 1: Recognising Customers Module 2: The Importance of Exceptional Customer Care Module 3: Customer Care and Service principles Module 4: Providing Information, Advice, products & Services to Customers Module 5: Responding to Special Requests Module 6: Customer Services & Legislation Module 7: Dealing with Customer Complaints Module 8: Handling Customers with Particular Needs |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 380 |
| Award: | ASET |
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| Certificate in Healthy Eating & Food Hygiene | |
| Aim: | The objectives of the course are to:Develop knowledge and skills in a range of diet, lifestyle and food preparation subjects This programme is designed for people working in a wide range of sectors and occupations |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Healthy Eating and Food Hygiene. No prior knowledge is required. |
| Content: | The course is divided up into four modules, as follows: Module 1: Healthy Eating: · Introduction to Healthy Eating · The basics · Recommendations for Healthy Eating Module 2: Vitamins and Minerals: · Sources and functions of vitamins and minerals · Why are they so important? Module 3: Specific Healthy Eating Issues: · Introduction · Vegetarians · The elderly and infirm · Obesity · Cardiovascular and coronary heart disease · Cancer · Iron deficiency Module 4: Food Hygiene: · Legislation · What is food hygiene? · Food contamination · Food poisoning · How bacteria multiply · Preventing food poisoning · Personal hygiene · Safe food preparation · Cleaning and disinfecting · Food storage · Waste disposal and pest control · Buildings and equipment |
| Format: | The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 380 |
| Award: | ASET |
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| MEDICAL & CLINICAL ADMINISTRATOR DIPLOMA | |
| Aim: | The objectives of the course are to: Develop a broad understanding of the principles of medical administration & reception Learn techniques and good practice for medical administration Develop skills required in all areas of medical and clinical administration Develop specialist knowledge of medical legislation and terminology Prepare for AMSPAR studying qualifications Gain a recognised award from a leading UK awarding body |
| Target Audience: | This programme is designed for people who wish to gain a recognised qualification to enable them to begin work or improve their career in Medical Reception and Medical Administration roles. No prior knowledge is required. |
| Content: | The course is divided up into Seven units, as follows: Unit 1: Reception Skills General reception skills Duties of a Medical Receptionist Telephone skills Customer service Making and recording appointments Unit 2: Office Administration Record keeping Communications Time management Unit 3: Technology Typing and keyboard skills Microsoft office software Common medical software Unit 4: Medical Terminology Origins of structure and medical terms Composition of medical words Terminology of body structures, systems, diseases and conditions Titles, professional qualifications and professional bodies Eponyms, acronyms and abbreviations in common use Unit 5: Working with Medicines Drugs awareness Legislation governing medicines Medicines Controlled Drugs Drugs disposal Unit 6: Hygiene The importance of hygiene How to maintain hygiene standards Cleaning for infection control Waste disposal for infection control Health care associated infections Unit 7: Confidentiality The need for confidentiality The legal position Best practice Other legislation associated with record keeping |
| Format: | Accreditation The course leads to a Level 3 award in Medical and Clinical Administration from Open College Network (OCN) which is licensed by National Open College Network (NOCN), a leading UK awarding body recognised by the UK Qualifications and Curriculum Authority. Higher Education credits are available upon completion of this course. Study Method The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Assessment Each element of the course is followed by a written assignment, which is submitted to and marked by your tutor. Upon successful completion of the assignments you will be eligible for certification from OCN. Please note that students assessments are moderated three times per year by OCN. Submission dates and deadlines for moderation are fully detailed in the student study pack. |
| Price: | US$ 880 |
| Award: | OPEN COLLEGE NETWORK (OCN) |
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| FOUNDATION CERTIFICATE FOR CARE WORKERS | |
| Aim: | The objectives of the course are to: Gain a better understanding of the role of the care sector and the skills required for success. |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Care Working. No prior knowledge is required. |
| Content: | The course is divided up into seven modules, as follows: Module 1: The Role of the Care Worker within the Care Team Module 2: Valuing People's Equality, Diversity and Rights Module 3: Health, Safety and Security Module 4: Effective Communication Module 5: Understanding and Dealing with Abuse and Neglect Module 6: Basic Care Skills Module 7: Providing Support for Individuals |
| Format: | Study Method The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Assessment Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 450 |
| Award: | ASET |
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| DIPLOMA IN INTERIOR DESIGN | |
| Aim: | The objectives of the course are to: describe the history of interior design, classic design styles and the work of leading designers investigate the seven design elements which contribute to a design explore the room elements which influence a design effect undertake an interior design project develop a business plan for establishing a design business identify the tools of the trade |
| Target Audience: | This programme is designed for people who wish to gain an understanding of principles and practice of Interior Design, and planning to establish an interior design small business. No prior knowledge is required. |
| Content: | The course is divided up into six units, as follows: Unit 1 The background The origins of Interior design Influences through the ages Great Designers of our recent past Defining a style Unit 2 Design Elements Space Colour Balance Texture & Pattern Scale Line Form Unit 3 Room Elements Furniture Flooring Lighting Walls Windows Doors Fabrics Accessories Unit 4 The Project Space planning Choosing a colour scheme Choosing flooring Choosing wall treatments Choosing lighting Choosing furniture Choosing window dressings Arranging the furniture Choosing accessories The results Unit 5 Making a living from Interior design Have you got what it takes to be an Interior Designer? Setting up a small business > Business plan > Tax > VAT > Insurance > Health & safety Unit 6 Tools of the Trade |
| Format: | Study Method The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration. Assessment Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required. |
| Price: | US$ 650 |
| Award: | ASET |
| Download Details (PDF) | |
| Register - Top | |
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